Status:Closed    Asked:Feb 15, 2018 - 12:07 PM

Trying to access CPS online analysis tool

When I click on "Analyze all ASEC samples" (here: it takes me to a registration page and tells me "You are already registered for this product" and it gives me no options such as OK or continue. I can't access the analysis tool. I've tried logging out and logging back in and nothing changes. Please help!

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Staff Answer

It is likely that you need to completely close out your browser. Once you re-open your browser, try the link again. You should then be prompted to login, and once you do, you should be all set. If the issue persists, you can send us an email at and we will figure out what is going on.


Feb 16, 2018 - 11:55 AM

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